Returns and Exchanges
In accordance with Canadian Health Regulations, all sales of panties, men’s briefs, swimwear, hosiery, and shapewear are final. This policy is upheld for your protection.
You must have your receipt to return an item. We do not give refunds. Clean and unworn merchandise can be returned within 14 days of purchase for a store credit or exchange. Discounted and clearance items are final sale.
Defective items should be returned in a timely manner for replacement or repair. They cannot have been altered and all inside garment tags must be attached.
We do not guarantee against normal wear and tear, nor against damage caused by negligent care or washing. Bras and fine fabrics should always be either hand-washed or machine-washed in a net garment bag using a recommended fine fabric wash.
Upon redemption of a gift certificate, any unused balance will be carried over as a credit note for future purchases and will not be redeemed or exchanged for cash. Gift certificates will not be replaced if lost or stolen without proper proof of purchase. Treat them like cash. We reserve the right to refuse, cancel or hold for review gift certificates for suspected fraud, for certificates mistakenly issued in an incorrect denomination, or for other violations of gift certificate policies.